Processing & Shipping

EcomPack.ca is an online supplier of packaging, shipping, janitorial, and safety products serving Toronto and surrounding areas.

🛍️ Minimum Order: $100 (before tax) required to checkout

CURBSIDE PICKUP

Pick up curbside at our warehouse.

We do not have a retail store, but you can pick up your order curbside at our warehouse (1380 Birchmount Rd. Scarborough, ON)& when you place an order on EcomPack.ca.

• Some products may take a few days to arrive at our warehouse if they are not stocked locally.

• Products marked as “In Stock” on the website are typically available for quicker pickup.

• To confirm stock availability, please contact us:

  • hello@ecompack.ca

  • (416) 792-0212

DELIVERY ZONE

We offer local delivery in the Toronto/GTA area

Enjoy Free Local Shipping on orders over $250 $200 (+HST).

Delivery Time: 2–3 business days for in-stock items

Local Delivery Zone: Toronto, Scarborough, Pickering, East York, North York, Ajax, Whitby, Markham, Richmond Hill, Thornhill, Concord, Vaughan, Woodbridge, Etobicoke, Mississauga

LOCAL LEAD TIMES

• In-Stock Items: 2-3 business days
• Non-Stocked or Custom Items: 7-15 business days
• Many of our product pages indicate estimated lead times (e.g., In Stock, Ships in 2–3, 4–7, or 10+ business days)
• Need it faster?  Contact us before placing your order to confirm availably of in-stock items and to inquire about rush delivery options.

OUTSIDE DELIVERY ZONE

Packaging & shipping supplies are large and bulky, which makes them difficult for us to ship via carriers: Canada Post, Purolator, UPS, FedEx. We currently don’t ship boxes, bubble and large bulky items via any carriers as the shipping costs are sometimes higher than the value of the products.


CUSTOM FREIGHT QUOTE

• Use the Shipping Calculator at the bottom of your shopping cart to estimate freight costs.

• If no rate appears, email us at hello@ecompack.ca with:

  • Your full shipping address

  • A screenshot of the items in your cart

• We’ll do our best to provide a custom freight quote.

COURIER LEAD TIMES

• In-Stock Items: Ships from Toronto in 3–7 business days
• Custom or Non-Stocked Items: 7–15 business days
• Orders placed with all in-stock items are typically processed next business day.
  

MINI-PACK
Spend $99 or more on Mini-Pack items and receive Free Shipping within Ontario.

CANCELLED ORDERS

We reserve the right to cancel any order.  Particularly in circumstances such as shipping rate calculation errors or extended stockouts from our supply partners.

If we must cancel your order, we will notify you promptly and issue a full refund.